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Managed IT Services in New Zealand
EdgePoint IT Solutions provides managed IT services for New Zealand businesses, delivering proactive IT support, system monitoring, cybersecurity, and cloud management to keep operations stable, secure, and predictable.
What Are Managed IT Services?
Managed IT services are a subscription-based IT support model where a dedicated provider continuously monitors, maintains, and secures a business’s IT environment instead of reacting only when problems occur.
This approach reduces downtime, improves security, and provides predictable IT costs.
What Is Included in Our Managed IT Services?
Our managed IT services cover the day-to-day operation, security, and ongoing improvement of your IT systems.
Included services:
- 24/7 system monitoring and alerting
- Patch management and software updates
- IT helpdesk support and escalation
- Endpoint protection and identity security
- Microsoft 365 and cloud administration
- Backup monitoring and recovery readiness
- Vendor coordination and documentation
Do You Provide Remote and Onsite IT Support?
Yes. We provide remote IT support to businesses across New Zealand and arrange onsite support when physical access is required. Most issues are resolved remotely to minimise downtime and response time.
Who Are Managed IT Services For?
Managed IT services are ideal for organisations that rely on technology every day but do not want the cost or complexity of managing IT internally.
Typical Clients We Support
- Businesses with 10–250 users
- Organisations using Microsoft 365 and cloud systems
- Companies with security or compliance requirements
- Multi-site or hybrid workforces
What Are the Benefits of Managed IT Services?
Managed IT services focus on prevention and long-term reliability rather than short-term fixes.
Key benefits include:
- Reduced downtime and recurring IT issues
- Improved cybersecurity and risk management
- Predictable monthly IT costs
- Faster response times and clearer escalation
- Strategic IT planning aligned with business goals
Managed IT vs Break-Fix IT Support
What Is the Difference?
Managed IT services are proactive and ongoing, while break-fix IT support is reactive and charged per incident.
| Managed IT Services | Break-Fix IT Support |
|---|---|
| Continuous monitoring | No monitoring |
| Predictable monthly cost | Unpredictable costs |
| Prevents issues | Fixes issues after failure |
| Security-first approach | Security often reactive |
How Our Managed IT Process Works
1. Assess Your IT Environment
We review your systems, risks, and requirements to identify immediate issues and improvement opportunities.
2. Stabilise and Secure
Critical problems are resolved, devices are standardised, and security baselines are implemented.
3. Optimise and Support
We continuously monitor performance, automate maintenance tasks, and refine your IT environment over time.
Cybersecurity as Part of Managed IT Services
Cybersecurity is built into our managed IT services rather than added as an afterthought.
Security controls include:
- Multi-factor authentication (MFA)
- Endpoint protection and monitoring
- Email security and phishing protection
- Secure identity and access management
Microsoft 365 and Cloud Management
We manage Microsoft 365 and cloud environments as part of our managed IT services, ensuring performance, security, and compliance.
Cloud services include:
- Microsoft 365 administration
- Azure configuration and optimisation
- User onboarding and offboarding
- Secure identity management
Backup and Disaster Recovery
We ensure your business can recover systems and data quickly after outages, cyber incidents, or accidental deletion.
How Much Do Managed IT Services Cost in New Zealand?
Managed IT services are typically priced per user or per device. Costs depend on security requirements, environment complexity, and support coverage.
We provide transparent pricing following an initial assessment.
How Quickly Can You Get Started?
Most businesses can be onboarded within two to four weeks, depending on the size and complexity of their IT environment.
Why Choose EdgePoint IT Solutions?
We focus on prevention, clarity, and accountability. Our managed IT services reduce risk, improve reliability, and align IT with business outcomes.
Frequently Asked Questions
What are managed IT services?
Managed IT services are a subscription-based IT support model where a provider continuously monitors, maintains, and secures a business’s IT environment instead of reacting only when issues occur.
What is included in managed IT services?
Managed IT services include system monitoring, patching, IT helpdesk support, cybersecurity controls, cloud administration, backup monitoring, and ongoing optimisation.
Do you provide remote and onsite IT support?
Yes. We provide remote IT support across New Zealand and arrange onsite support when physical access is required.
Who are managed IT services for?
Managed IT services are ideal for businesses with 10 to 250 users that rely on Microsoft 365, cloud systems, and secure IT operations.
How much do managed IT services cost in New Zealand?
Managed IT services are typically priced per user or per device, depending on security requirements, environment complexity, and support coverage.
How quickly can managed IT services be started?
Most businesses can be onboarded within two to four weeks, depending on environment size and complexity.
Request a Managed IT Assessment
Get a clear overview of your IT environment, security posture, and improvement opportunities with no obligation.